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As a salesperson, your relationship with your customer should never end at the installation.

The true value of a sale doesn’t come until long after the first purchase order has come through. The real value comes from the service contract.

Service plans are important for businesses and clients alike. Your company gets consistent contracts and customer loyalty. Clients benefit from maintenance,...

“An ounce of prevention is worth a pound of cure.” There’s truth to that bit of wisdom, but it’s easy to forget in some cases. Take service contracts, for example. Lots of people don’t think they need them. Worse, they worry their investment won’t see returns. They think they’ll just get an occasional visit to tighten screws and tap on controllers.

It’s important to show your customers more benefit out of their service...

Defining MSIs, using data analytics, and cutting energy

Welcome to your roundup of IoT news. We look at the Internet of Things, smart buildings, and the future of building automation. This week, learn about defining the master systems integrator, making smarter buildings with data analytics, and cutting energy use by 30%.

Has your BACnet network ever been hit with a sudden wave of devastating issues? Devices going offline and refusing to come back on; a network that has slowed to a crawl; or breakers randomly restarting? If you aren’t regularly looking at your BACnet network’s health, you could be in for surprises like these. Small problems might be simmering under the surface, only to be set off by a small network addition.

Getting a service contract with your systems integrator might seem hard to justify. Of course, we all know preventative care is a good idea in theory: we should bring our cars in for routine maintenance, we should go to the dentist a couple of times a year, and we should get our smart building networks checked by a service contractor. In practice, though, it’s not so simple. After all, we don’t actually bring our cars in for...

Analyzing a smart building's network data can help to pinpoint a plethora of problems. Australian energy analytics company, BUENO Systems, looks at energy usage to help buildings save money and be more sustainable.

The team from Optigo Networks recently had the pleasure of attending the third annual Haystack Connect in Tampa, Florida. This unique conference brings together some of the brightest minds in building automation, energy efficiency, and IoT to drive smart data use and inspire innovation.